How do we keep work processes with the times? Valueblue identified the following trends that make work processes faster, better and cheaper in 2018.
Employees – connected in work processes – are increasingly given their own responsibility in the design and improvement of their work process. And it shows clearly that responsibilities are placed as low as possible in the organization. So that process teams can manage backlogs independently and horizontally, can serve customers and make work better. Continuous improvement now really takes shape on the work floor. In this way talents are used and unnecessary control layers are saved.
After a period of efficiency and decontamination, the customer once again comes first in work processes. Also the service blueprinting technique comes up again. The customer also makes his entry as a player in the processes, by scheduling with the help of web services himself, by giving workflow approval or opinion and by receiving track and trace systems status information.
Paper triggers, messages, invoices, calendars are massively replaced by information traffic via devices such as tablets and PDAs. Complete workflows are automated by means of worm flows. As a result, organizations with excellent process know-how take the lead by carrying out such projects systematically and with military precision.
Connecting the user perspective and the ‘information perspective’ is given high priority. High-performing organizations manage to focus system support on the requirements of the work process and at the same time use the system capabilities to revitalize the work process.
Where process orientation tends to be limited to the organizational walls, chain partners will look for each other to streamline mutual cooperation. Integration, uniformity and de-duplication of activities become the importance of the entire chain, resulting in a stronger total and chain collaboration.
This year, many organizations are clearing up their over-documented and top-heavy quality systems. Silted up and untraceable is replaced by transparent and findable, official language becomes human language. Employees write their work instructions and share it with their colleagues.
Six chances to make your work processes better. Let yourself be inspired and translated into your own organization, so that the workflows in your organization benefit from the new possibilities.
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